Sign box as WARRANTY and send it to address:
+420 724 896 433
- Send complete product and all parts
- Dont need to be in original package
- All warranty items need to be sent back before credit is given. Please do NOT make a purchase and then send back your old rigs for credit. You will only be able to use the credit towards a new purchase - we cannot apply credit retroactively!
- Please read all the troubleshooting tips and policy relevant to the product in question, and follow the instructions provided below.
-The customer is responsible for all return shipping and handling charges. We do not issue call tags. We will recharge the shipping fee for all packages returned to us due to an undeliverable address or customer refusal.
-Warranty may take up to three weeks to be processed. If you are in a hurry, please contact us directly via e-mail and we will do our best to accommodate your request, though we cannot guarantee it.
- The warranty does not cover products that were lost or stolen.
1.Contact us at firstname.lastname@example.org before sending anything - we will respond kindly!
Please do NOT send items to us without first contacting us. Many issues can be fixed with troubleshooting, and we would be happy to help you figure out a solution before troubling you with shipping things back. Also we cannot be responsible for lost or damaged merchandise that has been shipped to us.
Include the following in your e-mail message:
Your name and contact info.
Your Firelovers.com order number, or invoice number .
Item and type or size
What is happening with your item: be specific - mention the item and issue.
We will respond to your email within 3 business days, and send you details for your return/replacement/upgrade.
2. Download and fill out form.
Once we OK your return: Download, print and fill out the relevant form(s), and send the completed form with your returned item(s).
3.Packaging and shipping your items to us.
If saving money is important to you, we recommend returning items in a regular envelope with minimal packaging and sending it via First Class mail or some other cheapo shipping option. Please choose a sturdy envelope or reinforce your package with packing tape, so your items do not fall out on their way to us!
4. We process and complete your warranty.
We typically process warranties 1 times a week. We will check out what you sent in, and contact you within 3 business days of receiving it.
We inspect every product that has been returned. We reserve the right to refuse refunds and/or exchanges of returned items if one or more of the following has occurred:
Damage due to heavy abuse
Dirt, sand, sun and/or water damage, signs of glue, other adhesives or leaking chemicals etc. in electronic parts
Related paperwork is absent
You can still get credit towards another purchase, but we will not offer refund or exchanges for such items.